Terms of service

Last updated: November 12, 2026

1. Introduction

This website is operated by Chimely. These Terms of Service (“Terms”) govern access to and use of the website, all purchases made through it, and all related services. By visiting the site, creating an order, or otherwise using the services, the user agrees to be bound by these Terms, along with the Privacy Policy, Shipping Policy, Return and Refund Policy, and Legal Notice, which are incorporated by reference. Anyone who does not agree to these Terms must not use the site.

2. Eligibility

Purchases may be made only by individuals who have reached the age of majority in the province, state, or country of residence and who have the legal capacity to enter a binding contract. Individuals under the age of majority may use the site only with the involvement of a parent or legal guardian, who accepts these Terms on the minor’s behalf.

3. Products

Chimely sells decorative and novelty seasonal products. Chimely makes every effort to display products, colours, and features accurately. Actual products may differ slightly from images because of screen settings, lighting, and manufacturing variations. Product descriptions are provided in good faith, and Chimely does not warrant that descriptions, specifications, or other content are complete, current, or error free. Chimely may modify or discontinue any product at any time without notice.

4. Pricing and Promotions

All prices are listed in CAD and are subject to change at any time without notice. Prices do not include shipping, which is charged as a flat rate of $10.00 per order, or applicable taxes and duties. Discounted pricing, including reference prices shown as “was” or “compare at” amounts, is offered for a limited time and may end at any moment. Discount codes, if offered, are single use unless stated otherwise, cannot be combined unless stated, and have no cash value. If a price is displayed incorrectly because of a clerical or system error, Chimely may cancel the affected order and return payment in full.

5. Orders and Acceptance

Placing an order is an offer to purchase and does not form a binding contract until Chimely sends a shipping confirmation. Chimely may refuse, limit, or cancel any order at any time, including orders that appear fraudulent, exceed reasonable quantities, involve pricing errors, or involve unavailable stock. If Chimely cancels an order, payment is returned to the original method in full.

6. Payment

Payment is processed through secure third-party payment providers. By submitting payment, the customer confirms the legal right to use the selected payment method and that all billing information provided is accurate. Chimely does not store complete card details. Chimely may place an order on hold or cancel it if payment cannot be verified or authorized.

7. Final Sale, Shipping, and Replacements

All sales are final, and no refunds are offered, as set out in the Return and Refund Policy. Damaged, defective, or incorrect items are eligible for replacement under the conditions in that policy. Shipping charges, delivery estimates, customs responsibilities, and delivery procedures are set out in the Shipping Policy.

8. Product Safety and Use

Chimely products are decorative and novelty items intended for indoor household use. Customers must:

• Read and follow any instructions or safety information included with the product
• Keep products with small parts or batteries away from children under the age of 3, and supervise children when the product is used
• Use only the type of batteries specified, where batteries are required, and dispose of used batteries properly
• Avoid exposing products to water, extreme heat, or direct flame
• Stop using any product that overheats, emits an unusual smell, or malfunctions

Chimely is not responsible for harm arising from misuse, modification, or failure to follow safety information.

9. Intellectual Property

All content on this site, including the Chimely name, logo, product designs, photographs, graphics, text, layout, and code, is owned by or licensed to Chimely and is protected by copyright, trademark, and other intellectual property laws. Content may not be copied, reproduced, scraped, republished, distributed, or used for commercial purposes without prior written permission from Chimely.

10. User Conduct

Users of the site agree not to:

• Use the site for any unlawful or fraudulent purpose
• Attempt to gain unauthorized access to the site, other accounts, or connected systems
• Introduce viruses, malware, or other harmful code
• Use bots, scrapers, or automated tools to collect data from the site
• Interfere with the security, performance, or normal operation of the site
• Place orders using stolen or unauthorized payment details
• Misuse payment disputes or provide false claims in order to obtain products or funds

Chimely may restrict or terminate access to the site and cancel orders for any violation of these Terms.

11. Customer Content

Where the site allows reviews, photos, comments, or messages, the person submitting them grants Chimely a non-exclusive, worldwide, royalty-free, perpetual licence to use, display, reproduce, and adapt that content for operating and promoting the business, including on social media and in advertising. Content must not be unlawful, misleading, abusive, or infringing. Chimely may remove any content at its discretion.

12. Third-Party Services and Links

The site may use or link to third-party services, including Shopify, payment processors, shipping carriers, and social media platforms. Chimely does not control and is not responsible for the content, policies, or practices of third-party services, and their use is subject to their own terms.

13. Disclaimer of Warranties

The site and all products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Chimely disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Chimely does not warrant that the site will be uninterrupted, secure, or free of errors.

14. Limitation of Liability

To the fullest extent permitted by law, Chimely and its owners, contractors, and partners are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from the use of the site or products. Total liability for any claim is limited to the amount paid for the product that gave rise to the claim.

15. Indemnification

The user agrees to indemnify and hold harmless Chimely from any claim, loss, or expense, including reasonable legal fees, arising from a breach of these Terms or misuse of the site or products.

16. Force Majeure

Chimely is not liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, labour disputes, carrier disruptions, supply chain interruptions, pandemics, government action, or internet outages.

17. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. These Terms, together with the policies referenced above, form the entire agreement between Chimely and the user regarding use of the site and purchases.

18. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute will be resolved in the courts of Ontario, except where applicable consumer protection law provides otherwise.

19. Changes to These Terms

Chimely may update these Terms at any time. The updated version takes effect when posted, and continued use of the site after posting constitutes acceptance. The “Last updated” date at the top indicates the latest revision.

20. Contact

Questions about these Terms may be sent to support@chimely.ca.