Shipping policy

Last updated: November 12, 2026

1. Flat Rate Shipping

Chimely charges a flat shipping rate of $10.00 per order, regardless of the number of items in the order or the order total. The shipping charge is displayed at checkout before payment is completed. No additional shipping fees are added after an order is placed, other than those described in Sections 8 and 9.

2. Shipping Regions

Chimely currently ships to Canada and the United States. Orders cannot be shipped to destinations outside these regions at this time. Additional shipping regions may be added in the future, and any updates will be reflected at checkout. Chimely does not ship to PO boxes where the carrier cannot deliver to them, and may require a street address for delivery.

3. Order Processing Time

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day. During peak periods, including November and December, processing may take longer.

4. Estimated Delivery Time

After processing, orders typically arrive within [7 to 15] business days, depending on the destination and carrier. Delivery windows are estimates and are not guaranteed. Delays may be caused by:

  • Carrier backlogs, especially during the holiday season
  • Customs inspection and clearance
  • Severe weather or natural events
  • Incorrect or incomplete address information
  • Events outside the control of Chimely or the carrier

Customers who need an item by a specific date, such as for Christmas, are strongly encouraged to order early. Chimely cannot guarantee delivery by a particular holiday or event.

5. Order Tracking

A shipping confirmation email with a tracking number is sent once the order ships. Tracking information can take 2 to 5 days to show movement, especially for international shipments. Tracking questions may be sent to support@chimely.ca with the order number.

6. Fulfillment and Shipping Origin

Orders are fulfilled through Chimely’s supply and fulfillment partners and may ship from locations outside the customer’s country. Orders containing multiple items may be sent in separate packages that arrive on different dates. The flat shipping rate still applies once per order, and no extra charge is added for split shipments.

7. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address, including unit number, postal code, and phone number. Chimely is not responsible for delays, losses, or undeliverable packages resulting from an incorrect or incomplete address. Address corrections must be requested within 12 hours of purchase at support@chimely.ca and cannot be guaranteed once processing has begun.

8. Failed Delivery and Returned Packages

If a package is returned to Chimely because of an incorrect address, refused delivery, or failure to collect it, Chimely will reship the order after the customer pays the $10.00 flat shipping rate again. Unclaimed packages not resolved within 30 days are considered abandoned and are not refunded.

9. Customs, Duties, and Taxes

Any import duties, customs fees, brokerage charges, or taxes applied by the destination country or carrier are the sole responsibility of the customer. These charges are not included in the product price or the $10.00 shipping rate, and Chimely has no control over their amount. Packages refused because of unpaid customs charges are treated as returned to sender under Section 8.

10. Lost, Delayed, or Damaged Packages

  • Delayed: If tracking has not updated for 10 business days or the package has not arrived 30 days after the shipping confirmation, support@chimely.ca should be contacted so the shipment can be investigated.
  • Lost: Where the carrier confirms a package is lost, Chimely will send a replacement at no additional cost.
  • Damaged on arrival: The process in the Return and Refund Policy applies, including the 7-day reporting window and photo requirements.

11. Marked as Delivered but Not Received

If tracking shows delivery but the package cannot be found, the delivery address, neighbours, building management, and household members should be checked first. If the package is still missing after 3 business days, support@chimely.ca should be contacted. Chimely will open an investigation with the carrier, which may take up to 14 business days.

12. Holiday Season Notice

Order volumes rise sharply between November and December. Processing and carrier transit times can run longer than usual during this period. Chimely recommends ordering as early as possible for holiday gifting.

13. Contact

Shipping questions may be sent to support@chimely.ca.